Frequently Asked Questions
The Products
Both products are formulated for melanin-rich skin, the stuff we actually deal with: dark marks that linger, dry by noon, bumps between cuts, products that sit on top instead of sinking in. Oily, dry, combination, sensitive. The routine is built to work across all of them. If your skin is reactive, patch test on your jaw for a couple days first.
Cleanser: 3% Niacinamide plus PHA (Gluconolactone) for gentle exfoliation, with Bisabolol and Allantoin to calm post-barber irritation. Sulfate-free, pH 5.3–5.6. Moisturizer: 4% Niacinamide plus a Ceramide Complex with Cholesterol for barrier repair, peptides, and Sodium Hyaluronate. pH 5.2–5.6. Full ingredient lists are on each product page — every ingredient earns its place.
Niacinamide is in both products (3% in the cleanser, 4% in the moisturizer) specifically because it's one of the best-studied ingredients for evening the look of skin tone over time. This isn't an overnight thing, give it consistent use, morning and night, and expect gradual results over weeks, not days.
The cleanser's PHA clears the dead skin that can trap ingrown hairs, and Bisabolol and Allantoin soothe skin after lineups and shaves. It's a cleanser, not a treatment , if you're dealing with severe or persistent bumps, that's a conversation for a dermatologist.
Yes , both carry Storm & Stone, a light masculine scent dosed low (0.25% in the cleanser, 0.15% in the moisturizer) so it fades fast and won't fight your cologne. Neither product is fragrance-free.
With twice-daily use, the cleanser (120mL) runs about 60 days. The moisturizer (50mL airless pump) is dosed lighter per use and lasts about 90 days.
No. The moisturizer is lightweight, absorbs in under 60 seconds, and finishes matte: no heavy occlusives, no greasy film. The cleanser rinses clean without the tight feeling.
The Routine
Cleanser first: wet face, lather, gentle circles, rinse. Total time about 60 seconds. Then the moisturizer while your skin is still slightly damp: two pumps, spread, done. Takes less than 30 seconds. Morning and night. The whole routine fits in the time you're already standing at the sink.
Yes. The two-step routine is complete on its own, but it plays well with others. SPF in the morning is the add-on we'd actually push you toward. If you use treatments like retinoids or exfoliating acids, go slow. The cleanser already has a PHA, so you may not need more exfoliation on top.
They're built as a system . The cleanser preps without stripping, the moisturizer repairs and locks in. You can start with either one, but the Routine Set exists because they work best together (and it saves you $8 versus buying separately).
Orders & Shipping
Orders process in 2–3 business days, then standard shipping runs 3–6 business days. You'll get a confirmation email when you order and tracking as soon as it ships. Please allow up to 24–48 hours for tracking to start updating.
Free standard shipping on US orders of $40 or more, covers the Routine Set. Under $40, it's a flat $5.
Not yet , US only for now. Join the email list and you'll be the first to know when that changes.
Keenan McLean, in a small lab in Denver. No contract manufacturer, no white label. Every batch is mixed, filled, and quality-checked in-house. Following professional manufacturing standards and practices.
Guarantee & Returns
30-day money-back guarantee, counted from the day it's delivered. Even if you've opened and used it. We'd rather you try it with zero risk than sit on a bottle you're unsure about.
Email support@getsmoovskin.com with your order number and we'll take care of it. (One guarantee refund per customer. It's for genuine first tries, not a rental program.)
Email support@getsmoovskin.com with your order number and a photo, ideally within 7 days of delivery. We'll send a replacement or refund you in full, including shipping. Either way, your 30-day guarantee still applies.
No, buying once is buying once. Subscribe & Save is there if you want it: 15% off ($25.50 cleanser / $30.60 moisturizer) with refills timed to when you'll actually run out, and you can manage or cancel anytime from your account.
The first 50 orders. Charter Members get a numbered card, their founding price locked while subscribed, and first access to whatever we make next. When they're gone, they're gone.