Refund & Return Policy

Last updated: 10/19/2025

At Smoov Skin, your satisfaction means everything to us.
We’ve worked hard to craft products you’ll love, but if something doesn’t feel right, we’re here to make it right.

This policy explains how returns, refunds, and exchanges work for orders placed on www.getsmoovskin.com.

1. Our Promise

We stand behind every product we make. If you’re not fully satisfied with your purchase, you can request a return within 14 days of delivery, even if the product has been gently used.
Our goal is to ensure you feel confident and supported when shopping with us.

2. Eligibility for Returns

To qualify for a return:

  • Your item must have been purchased directly from www.getsmoovskin.com.

  • The return request must be submitted within 14 days of receiving your order.

  • Products must be at least half full (for used items) and returned in their original packaging.

We cannot accept returns for items purchased through third-party retailers or distributors.

3. How to Start a Return

To initiate a return, please email us at support@getsmoovskin.com with:

  • Your order number

  • The product(s) you’d like to return

  • A brief explanation (so we can improve in the future)

Our team will guide you through the next steps and provide a prepaid return label if eligible.

4. Refunds

Once your return is received and inspected, we’ll send you an email confirming approval and your refund details.
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or credit card provider.

Shipping costs are non-refundable.

5. Exchanges

If you’d prefer to exchange your product for another item, we’re happy to help — simply let us know when you contact us.
Exchanges are processed once the original product has been received and approved.

6. Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery with a photo of the issue.
We’ll replace the item immediately or issue a refund , whichever you prefer.

7. Non-Returnable Items

To maintain hygiene standards, the following items are not eligible for return or exchange:

  • Gift cards or promotional items

  • Final sale or clearance items

  • Samples or trial-size products

8. Contact Us

If you have questions about your order or need help with a return, please reach out to our support team — we’re here to help.

📧 support@getsmoovskin.com
📍 Sage House Group LLC DBA Smoov Labs
1500 N Grant St. Ste N, Denver, CO 80203, USA